Privacy Policy
How we collect, use, store and protect your personal data when you use our website and services.
On this page
Singapore Visa Process ("we", "us", "our") is committed to protecting the privacy of everyone who uses this website or engages our visa and work pass consultancy services. This policy explains what personal data we collect, why we collect it, and how it is handled.
1. Information We Collect
We may collect the following categories of information when you use our services:
- Contact details such as your name, email address, phone number and mailing address.
- Application information, including passport details, employment history, education records and other data required for visa or work pass processing.
- Supporting documents you upload through our document upload portal.
- Account information such as your login credentials and account activity.
- Technical data such as IP address, browser type, device information and pages visited, collected automatically via cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Process and manage your visa or work pass application.
- Communicate with you about your application status, appointments and documents.
- Verify your identity and prevent fraud.
- Improve our website, services and customer support.
- Comply with legal and regulatory obligations relevant to immigration processing.
3. How We Share Information
We do not sell your personal data. We may share information with relevant government immigration authorities where required to process your application, with trusted service providers who support our operations under confidentiality obligations, and where required by law or legal process.
4. Data Security
We apply administrative, technical and physical safeguards designed to protect your personal data against unauthorised access, alteration, disclosure or destruction, including encrypted document storage and access-controlled systems.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements, after which it is securely deleted or anonymised.
6. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may withdraw consent for us to use your data where consent is the basis for processing. To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to remember your preferences, keep you signed in, and understand how visitors use our site. You can control cookies through your browser settings, though disabling them may affect some site features.
8. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please reach out to us at info@singaporevisaprocess.example or +65 6123 4567, or visit our Contact page.